Cookie Policy
Last updated: January 15, 2025
What are cookies?
Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences, analyzing how you use our site, and enabling certain features. Cookies don't contain personal information that directly identifies you, but they can give you a more personalized web experience.
How we use cookies
Caption Glass™ uses cookies to remember your language preferences, keep you signed in to your account, understand how you navigate our website, ensure our site's security, and provide you with relevant information about our products. We also use cookies to remember your accessibility preferences, such as text size and contrast settings, ensuring a consistent experience across visits.
Types of cookies we use
Essential cookies
These cookies are necessary for our website to function properly. They enable core functionality such as security, network management, and accessibility. Essential cookies include session cookies that maintain your login state, security cookies that protect against CSRF attacks, and accessibility cookies that remember your display preferences for captions and text size. You cannot opt out of these cookies as they are strictly necessary for the operation of our services.
Analytics cookies
We use analytics cookies to understand how visitors interact with our website. These cookies collect information about which pages you visit, how long you spend on each page, and any error messages you encounter. We use Google Analytics and Mixpanel to help us improve our website's performance and user experience. All analytics data is aggregated and anonymous.
Marketing cookies
Marketing cookies track your visit to our website and allow us to show you relevant advertisements on other platforms. We use Facebook Pixel, Google Ads, and LinkedIn Insight Tag to measure the effectiveness of our marketing campaigns and to show you Caption Glass™ ads that may be of interest to you. You can opt out of these cookies at any time.
Preference cookies
These cookies remember choices you make to improve your experience. For Caption Glass™, this includes your preferred language for captions, subtitle display settings, notification preferences, and whether you prefer video content to autoplay. These cookies ensure you don't have to reconfigure your settings every time you visit our site.
Third-party cookies
Some of our pages display content from external providers, such as YouTube videos demonstrating Caption Glass™ features, customer testimonials from Vimeo, and social media feeds. These third-party services may set their own cookies on your device. We do not control these cookies and recommend you check the third-party websites for more information about their cookie policies. Key third parties include: YouTube (Google), Vimeo, Twitter, Facebook, Stripe (for payments), and Zendesk (for customer support).
Managing cookies
You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the "Cookie Settings" link in the footer of our website. You can also set or amend your web browser controls to accept or refuse cookies. Please note that if you choose to reject cookies, you may still use our website, but your access to some functionality and areas may be restricted.
Browser settings
You can control cookies through your browser settings:
• Chrome: Settings → Privacy and security → Cookies
• Safari: Preferences → Privacy → Manage Website Data
• Firefox: Settings → Privacy & Security → Cookies
• Edge: Settings → Privacy, search, and services → Cookies
Note that blocking all cookies may impact your ability to use certain features of Caption Glass™, including account login and personalized settings.
Cookie list
| Cookie Name | Purpose | Duration |
|---|---|---|
| caption_session | Maintains user session | Session |
| caption_auth | Authentication token | 30 days |
| caption_prefs | User preferences | 1 year |
| _ga | Google Analytics | 2 years |
| _fbp | Facebook Pixel | 90 days |
Updates to this policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make material changes, we will notify you by email (if you have an account) or by displaying a notice on our website. The "Last updated" date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically to stay informed about our use of cookies.
Cookie Settings
You can manage your cookie preferences at any time by clicking the button below. This will allow you to customize which non-essential cookies you want to accept.
Contact us
If you have any questions about our Cookie Policy, please contact us at:
Email: privacy@caption.com.ai
Phone: 1-800-CAPTION (227-8466)
Address: Caption Glass Inc., 548 Market St #23802, San Francisco, CA 94104